Big Time Business - The Golden Rules of Dispatching




As Seen on the...	Also featured at...

Online Success Group	in Contracting Business Magazine!
The most thankless job in any service business is the job of dispatching TECHNICIANS & INSTALLERS. Why is this such a tough job? At first glance it seems easy. Pick a job and assign the work to the next available employee… ...In reality, the dispatcher in most companies gets caught in what is called the “Fatal Triangle” of stress that seems endless. Finally, a program that will give your dispatcher the tools to take control of your crew STRESS FREE!

Created by Co-authors
Julie & Joe Crisara
Featured Speaker at
COMFORTECH 2005
In Nashville, TN

I Want STRESS FREE Dispatch

PLUS! AS AN ADDITIONAL BONUS!
You get a CD with all the test and procedures you can modify
AND 30 minutes of free consulting with the author Julie Crisara

The Fatal Triangle

The “Fatal Triangle” is a three point stress machine that eats up dispatcher’s as fast as a company can hire them. In some companies, after several attempts to find the “right”person for the job, the only person left to do the job is the Owner.

This because the Owner is the only person who won’t quit
when faced with this monumental stress. The Fatal Triangle
that the dispatcher is exposed to, consists of the following
three elements:

1. The Owner
Constant pressure by the Owner is applied to the Dispatcher to get as much “applied time” as possible for the amount of money the Owner is paying the Technicians.

2. The Technicians
Unfortunately, they feel they are “above” having to deal with Customers, paperwork, the schedule, inventory, time management or just about anything else besides fixing equipment.

3. The Customer
The Customer has a need to be serviced during the time frame that is convenient for them, not for your company. Is this realistic? If you intend to get or keep Customers, it is a reality that you must deal with or face losing them. What should you do? Don’t worry, help is on the way!

Save My Dispatcher

This Program Will Save You Time

Can you imagine HOW MUCH TIME IT WOULD TAKE
to document everything from setting up the "on call"
schedule to how much info to give techs before calls and
everything else a dispatcher has to do?
WE HAVE, AND WE DID!
We have done all this for you and more.

Come And See Us Speak
LIVE IN PERSON!
COMFORTECH 2005
In Nashville, TN

Here Is What You Get!

An information packed written manual on how to set up your Dispatch system & procedures including job priorities.
A test you can give to your Dispatcher on “how you do it here.”
A CD with all the forms, procedures
& lists that you can use or modify.
AND 30 minutes of free consulting
with the author Julie Crisara.

Order This Now!
To Help Your Dispatcher Today!

Take Control Of Your Crew

100% Unconditional Money Back Guarantee!
My guarantee to you is simple. If you follow our step by step program and use this material, and you are not 100% completely satisfied with your results, I will refund all of your money!
ORDER NOW YOU CAN’T LOSE!

I Can't Lose

STILL NOT CONVINCED?
Take A Look Inside This Incredible “Outside the Box” Program
That Will Create Your CSR Machine.

Chapter 1 - Before You Get Started
• Reasons To Use Dispatch Training
• Where Are You Now?
Chapter 2 - Dispatch Room Facilities & Tools
• The Dispatch Room Environment
• Desks and Chairs
• Headsets
• Display Pagers
• Information Given to Technicians
• 2 Way Radios
• Voice Mail Systems
• Personal Calls
• Dispatch Tools Needed
• The Rules
• The Contracting Business Organization
• Hiring, Recruiting and Pay
• The Help Wanted Ad
• Responding to the Ad
• The Job Seminar
• Dispatcher Scripts
Chapter 3 - Shifting Technicians Work Hours
• Shifting Work Schedules
• Reasons to Shift Technicians Hours
• Assigning Hours
Chapter 4 - Emergency On Call
• On Call Strategies
• Taking All Calls
• Checking for Payment
Chapter 5 - Dispatcher's Golden Rules
• Golden Rules
• Explanation of the Golden Rules
• Dispatch System Flow Chart
Chapter 6 - Dispatcher's Job Description
• The Job Description Contract
• Dispatcher's Job Priorities
• Before Beginning the Day
• Truck Usage Sheet
• Distribution of Work
• Absent or Tardy Technicians
• Technicians Requesting Time Off
• Who to Dispatch
• Absence/Late Report
• Vacation Time Off Request Form
• The Ten Code List
• Technician Ability Sheet
• Keeping Track of Technician Time
• Master Time Sheet
• Receiving Paperwork and Truck Restock
Chapter 7 - Dispatcher's Job Description
• Completion of a Service Call
• If Technicians are Completed for the Day
• Delay or Reschedule Calls
• Delay Call Procedure
• Delay and Reschedule Sheet
• Providing Tickets for Technicians
• Scheduling Truck for Repair
• Procedure When Trucks Break Down
• Before Going Home for the Day
• Enforcing the Rules
• Counseling Statement
• Reprimand
• Contract
• Dispatcher Daily Checklist
Chapter 8 - The Final Exam
• Final Exam
• Final Exam - Answer Key

I Have Endured The Whole Pitch